1.1 Sendlio (“we”, “us”, or “our”) understands that your privacy is important and values the trust you place in us. We respect the privacy of all users of our mobile application and related services and are committed to handling your information responsibly, lawfully, and transparently.
1.2 This Privacy Policy applies to all data collected through the Sendlio mobile application and related services. Please read this Policy carefully. By using our App or creating an account, you are deemed to have read, understood, and accepted this Privacy Policy. If you do not agree, you must discontinue use of the App immediately.
2.1 We collect, use, and share personal information only when we have a lawful basis to do so. If you are located within the European Economic Area (EEA), all data processing is performed in compliance with applicable EU data protection laws, including the GDPR. We process data when one or more of the following applies:
To perform a contract and provide the services you request
For legitimate business interests that do not override your rights and freedoms, such as:
Preventing fraud and security threats
Protecting our legal rights
Customer support and service improvements
Business operations, mergers, or acquisitions
When you have given explicit consent for a specific purpose
To comply with legal obligations
Where consent is used as the legal basis, you may withdraw it at any time. Where legitimate interest is used, you may object, though this may limit your ability to use certain services. For any questions regarding lawful data processing, you may contact us at contact@sendlio.com.
2.2 We may collect and process the following information, which represents the minimum required to operate the App:
Full name
Email address
Profile image (if provided)
Scheduled content and recipient data
Records of communication between you and Sendlio
Responses to surveys or feedback forms
App usage data and interaction logs
Information provided when reporting issues or requesting support
2.3 Information is collected only when voluntarily provided by you and is stored and processed securely in accordance with applicable laws and best practices.
2.4 Certain non-identifiable data may be collected automatically through technical means such as IP addresses and device information. This data does not directly identify you.
2.5 IP addresses are typically considered non-personally identifiable and are used for operational, diagnostic, and security purposes.
2.6 We may use IP and technical data to diagnose issues, analyze performance, improve service reliability, and enhance user experience.
2.7 When using the Sendlio mobile application, we may collect device-related information such as device model, operating system, app version, and usage statistics. Push notifications are optional and can be disabled via your device settings. We do not collect or track precise location data. Analytics tools may be used to understand feature usage and app performance.
All personal data is stored securely and processed in accordance with the EU General Data Protection Regulation (GDPR).
3.1 We may use collected information to:
Authenticate and manage user accounts
Provide, operate, and maintain Sendlio services
Optimize content display and app usability
Improve features and overall performance
Fulfill contractual and legal obligations
Enable participation in app features
Communicate important updates or service changes
Conduct internal analysis and research
Comply with legal and regulatory requirements
Work with legal, accounting, or security advisors
Protect and defend legal claims
Respond to lawful requests from authorities
3.2 We do not sell or rent personal data to third parties, nor do we use it for third-party marketing purposes.
3.3 Personal data is processed lawfully, fairly, and transparently under one or more GDPR legal bases, including consent, contractual necessity, legal obligation, vital interests, public interest, or legitimate interest.
3.4 Your data may be stored or processed outside the EEA. Where this occurs, we ensure appropriate safeguards are in place, including contractual protections consistent with GDPR standards.
4.1 We do not disclose personal information to third parties except in the following cases:
When required by law or legal process
To enforce our terms, policies, or agreements
To facilitate interactions you initiate with third-party services
In the event of a business transfer, merger, or acquisition
To protect the rights, property, or safety of Sendlio, its users, or others
With trusted service providers strictly necessary to operate the App (such as hosting, analytics, support, or communication services), under confidentiality and data protection obligations
4.2 Outside of these cases, your personal information will not be shared without your consent.
5.1 We take reasonable steps to keep your personal information accurate and up to date.
5.2 We apply industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, loss, or misuse.
5.3 Data is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
5.4 You may withdraw consent and request deletion of your data at any time, subject to legal and operational limitations.
5.5 You may request a copy of the personal data we hold about you by contacting contact@sendlio.com.
5.6 Under GDPR, you have the right to access, correct, delete, restrict, or object to processing of your personal data, as well as the right to data portability and to lodge a complaint with a supervisory authority.
6.1 The App may contain links to third-party websites. This Privacy Policy does not apply to those sites.
6.2 We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies separately.
If you have questions, concerns, or feedback regarding this Privacy Policy or your personal data, please contact us at contact@sendlio.com.
This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Updates become effective when published. Users are encouraged to review this Policy regularly.
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