Legal

Privacy Policy

We are committed to protecting your privacy and safeguarding your personal information. This policy outlines how we collect, use, and protect your data.

GDPR Compliant Last updated: 2024 contact@sendlio.com
Table of Contents
General Ways We Collect Information Use of Information Sharing Your Information Access, Correction & Retention Other Websites Contact & Feedback Updates

Sendlio ("we", "us", or "our") understands that your privacy is important and values the trust you place in us. We respect the privacy of all users and are committed to handling your information responsibly, lawfully, and transparently.

1General

About This Policy

This Privacy Policy applies to all data collected through the Sendlio mobile application and related services. Please read this Policy carefully.

By using our App or creating an account, you are deemed to have read, understood, and accepted this Privacy Policy. If you do not agree, you must discontinue use of the App immediately.

2Data Collection

Ways We Collect Information

We collect, use, and share personal information only when we have a lawful basis to do so. If you are located within the European Economic Area (EEA), all data processing is performed in compliance with applicable EU data protection laws, including the GDPR. We process data when one or more of the following applies:

  • To perform a contract and provide the services you request
  • For legitimate business interests — preventing fraud, protecting legal rights, customer support, and business operations
  • When you have given explicit consent for a specific purpose
  • To comply with legal obligations

Where consent is used as the legal basis, you may withdraw it at any time. For questions, contact us at contact@sendlio.app.

Information We May Collect

We may collect and process the following, which represents the minimum required to operate the App:

Identity
Full name and profile image (if provided)
Contact
Email address
Content
Scheduled messages and recipient data
Communications
Records of communication between you and Sendlio
Usage Data
App usage logs, survey responses, and support requests
Technical
Device model, OS, app version, IP address (non-identifiable)
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We do not collect or track precise location data. Push notifications are optional and can be disabled via your device settings.

3Use of Information

How We Use Your Data

All personal data is stored securely and processed in accordance with the EU GDPR. We may use collected information to:

  • Authenticate and manage user accounts
  • Provide, operate, and maintain Sendlio services
  • Optimize content display and app usability
  • Improve features and overall performance
  • Fulfill contractual and legal obligations
  • Communicate important updates or service changes
  • Conduct internal analysis and research
  • Comply with legal and regulatory requirements
  • Protect and defend legal claims
  • Respond to lawful requests from authorities

We do not sell or rent personal data to third parties, nor do we use it for third-party marketing purposes.

Your data may be stored or processed outside the EEA. Where this occurs, we ensure appropriate safeguards are in place, including contractual protections consistent with GDPR standards.

4Sharing

Sharing Your Information

We do not disclose personal information to third parties except in the following cases:

  • When required by law or legal process
  • To enforce our terms, policies, or agreements
  • To facilitate interactions you initiate with third-party services
  • In the event of a business transfer, merger, or acquisition
  • To protect the rights, property, or safety of Sendlio, its users, or others
  • With trusted service providers strictly necessary to operate the App — hosting, analytics, support — under confidentiality obligations

Outside of these cases, your personal information will not be shared without your consent.

5Your Rights

Access, Correction & Retention

We take reasonable steps to keep your personal information accurate and up to date, and apply industry-standard security measures including encryption and access controls.

Data is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Withdraw consent and request deletion of your data at any time
Portability
Right to data portability under GDPR
Objection
Object to processing or lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at contact@sendlio.app.

6Third Parties

Other Websites

The App may contain links to third-party websites. This Privacy Policy does not apply to those sites.

We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies separately.

7Contact

Contact & Feedback

If you have questions, concerns, or feedback regarding this Privacy Policy or your personal data, please reach out to us directly.

Privacy questions?

Our team will respond to all privacy-related enquiries within 48 hours.

✉️  contact@sendlio.app
8Updates

Policy Updates

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. Updates become effective when published.

Users are encouraged to review this Policy regularly. Continued use of the App after updates constitutes acceptance of the revised Policy.